NASA SEWP / SBS
Contract Award Number
80TECH26D0368
Purpose and Audience
This guide is a public, customer-facing reference for NASA SEWP VI customers and authorized ordering offices. It explains how to seek an SBS quotation, obtain product and service support, and escalate a problematic order. It does not replace the executed contract, the current NASA SEWP procedures, or agency-specific ordering requirements.
Guide at a Glance
| Customer need | What to do | Public SBS contact |
|---|---|---|
| Request a quote | Use the current NASA SEWP RFQ / Quote Request Tool (QRT) process, or an agency-approved secure method for sensitive material. Provide a complete requirement and quote due date. |
Michael Johnson Managing Director, Federal Services 571-512-0949 michael.johnson@sbsfederal.com |
| Place an order | Issue the order in accordance with your agency procedures and the current NASA SEWP ordering process. Follow the terms and validity period stated in the SBS quote. | |
| Get product or service support | Use the applicable product, manufacturer, order, and task-order terms. Use the support path listed in this guide. |
Thomas Mecherikunnel SEWP VI Deputy Program Manager 202-766-2456 thomas.mecherikunnel@sbsplanet.com |
| Troubleshoot a problematic order | Collect the order number, agency, item or service detail, and a concise description of the issue before escalating. |
Kenneth Ogden SEWP VI Program Manager 541-285-7576 ken.ogden@sbsplanet.com |
About Strategic Business Systems
Strategic Business Systems, Inc. (SBS) is an Information Technology (IT) Services Firm headquartered in the Washington, DC metropolitan area. SBS provides IT infrastructure design, integration, and operation services to corporate, non-profit, and government entities. Our expertise encompasses the full spectrum of infrastructure technologies including the latest cloud infrastructure, big data, network, server, storage, backup and recovery and disaster recovery, security, and Internet technologies. SBS service areas are divided into data flow (ingestion, movement, and integration), data integrity (management, protection, and governance), and data intelligence (insights, analytics, and visualization).
NASA SEWP VI and Fair Opportunity
A.1.13 FAIR OPPORTUNITY AND REQUESTS FOR QUOTES
NASA SEWP VI is a multi-award Government-Wide Acquisition Contract (GWAC). The following is the complete controlled excerpt of A.1.13, Fair Opportunity and Requests for Quotes, reproduced for customer reference. The executed contract and current NASA SEWP guidance remain controlling.
Order-Level Fair Opportunity
Contractors will be provided a fair opportunity at the individual order level as appropriate per FAR Part 16.505(b), including the SEWP RFQ tools. No documentation for the order selection is required to be submitted with the order. All such documentation is to be maintained by the issuing procurement office.
Marketing Restriction
The Contractor shall not market, quote or otherwise offer for sale, any IT Solutions not listed under this contract, until the said solutions are included in the SEWP database of record, and available to all Government end-users.
Market Research (RFI) Items Not Yet on Contract
If the Government issues a Request For Information (RFI) as part of market research, the Contractor may provide items not yet listed on their SEWP contract as part of a market research quote if:
all such items are clearly marked as not yet available on their SEWP contract; and
the contractor submits a technology refreshment request to add those products to their contract
Responding to RFQs and Market Research Requests
If the Government issues a Request For Quote (RFQ) or a Market Research Request (MRR), the Contractor may only respond with items available on their Contract and the price of each item shall be the no greater than the price in Attachment F SEWP database of record at the time the quote is issued. If the Contractor has insufficient items on their contract to fully respond to the Formal RFQ, the Contractor must respond with a No Bid.
Partial Quotes
Unless the RFQ specifically allows for partial quotes, the Contractor must respond fully to all requirements specified in the RFQ.
Quote Validity
When submitting a quote to a government end-user, the contractor must clearly state the length of time the quote is valid. The contractor shall honor any order submitted within the stated time period of a quote.
Responding via the NASA SEWP RFQ System
When responding to an RFI or RFQ issued from the NASA SEWP RFQ on-line quoting system, the Contractor must respond as outlined in Attachment C: Contract Holder User Manual (CHUM).
Restrictions on Use of Government Information
Contract Holders are prohibited from using Government information posted on the NASA SEWP Contract Holder Only Page, such as RFQs, RFIs, etc., for purposes other than proposing on SEWP requirements. This includes Contract Holders providing third parties with SEWP information and requirements for the purpose of assisting companies, that are not SEWP Contract Holders, with providing unsolicited proposals to meet agency requirements already posted to the NASA SEWP RFQ on-line quoting system.
How to obtain an SBS SEWP VI quote
Use the following quotation process for all SBS products and services.
Do not send classified or sensitive requirement details through an unapproved method.
Prepare a complete requirement. Identify the agency, desired products or services, quantities, technical requirements, delivery or performance location, required delivery date or period of performance, and quote due date.
Submit the request through the current NASA SEWP process. Use the NASA SEWP RFQ / QRT process for the normal customer path. For a sensitive or classified request, use the agency-approved secure method and follow the agency's instructions.
Contact SBS for assistance when needed. Use the approved public sales contact shown for process assistance, clarification, or product and service questions. Do not treat this guide as authorization to bypass an agency's ordering or security procedures.
Review the quote. Confirm the quoted items or services, quantities, pricing, terms, delivery or performance commitment, and quote validity period before issuing an order.
Issue the order using agency and SEWP procedures. Issue the order in accordance with your agency's procurement process and the current NASA SEWP instructions. The applicable quote and order terms govern the transaction.
Customer quote-request checklist
| Include | Include | Why it helps SBS prepare an accurate response |
|---|---|---|
| Allows SBS to identify the request context and coordinate through the proper customer channel. | ||
| Allows accurate identification of the request in the SEWP process. | ||
| Supports accurate matching to contract-available products or services. | ||
| Supports accurate pricing and compliance review. | ||
| Supports a realistic delivery or service commitment. | ||
| Helps SBS prioritize the response and meet the customer requirement. | ||
| Ensures SBS follows the agency-approved secure method when needed. |
Post-delivery support
| Support need | How the issue is handled | Public contact |
|---|---|---|
| Installation | Follow the applicable product, order, and task-order terms. Confirm any required site, access, scheduling, or integration details with the approved support contact. | N/A |
| Basic warranty | Use the warranty terms applicable to the product and order. Retain the order number, product identifier, and issue description when requesting assistance. | N/A |
| Extended warranty | Use the purchased extended-warranty coverage and its applicable terms. Confirm coverage before seeking service. | N/A |
| Technical support | Use the support process applicable to the product or service. Provide a concise description of the technical issue and its business or mission impact. |
Ethan Shepherd 858-449-0885 ethan.shepherd@sbsplanet.com |
| Software support | Use the relevant license, maintenance, subscription, and manufacturer support terms. Do not share protected credentials or sensitive data through an unapproved method. |
Ethan Shepherd 858-449-0885 ethan.shepherd@sbsplanet.com |
| Other post-delivery issue | SBS will route the issue to the appropriate support path based on the order, product, service, and applicable terms. |
Ethan Shepherd 858-449-0885 ethan.shepherd@sbsplanet.com |
The applicable manufacturer, product, order, and task-order terms govern installation, warranty, technical support, software support, and other post-delivery matters. SBS will publish approved public support contact details before this guide is released.
Troubleshoot a problematic order
Use this escalation path when an order has a delivery, product, service, documentation, or other performance issue that is not resolved through the initial support channel.
Collect the key order information. Have the SEWP order number, agency, purchase order or delivery-order reference, affected item or service, quantity, dates, current status, and a concise description of the issue ready.
Use the appropriate first-line support channel. For product, warranty, software, or technical issues, first use the applicable approved support contact and the relevant order or manufacturer terms.
Protect sensitive information. Do not transmit classified or sensitive requirement details, credentials, or protected data through an unapproved email, portal, or file-sharing method.
Escalate unresolved order issues to the SBS SEWP VI Program Manager. For a problematic order that remains unresolved, contact Ken Ogden and provide the order information and the actions already taken.
Escalation Contact:
Ken Ogden | SEWP VI Program Manager
Phone: 541-285-7576
Email: ken.ogden@sbsplanet.com
Accessibility and Compatibility
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Known limitations:
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Accessibility Assistance
This page includes structured headings, descriptive links, lists, and table headers to support navigation and understanding. If you encounter an accessibility barrier or need information in an alternative format, contact Kenneth Ogden at ken.ogden@sbsplanet.com or 541-285-7576. Please identify the information you need and the barrier you encountered.
Related public resources
SBS corporate website: www.sbsplanet.com
NASA SEWP home page: Open NASA SEWP home page
NASA SEWP Customer Support Center: Open NASA SEWP Customer Support Center
SBS SEWP VI public website: Open SBS SEWP VI Public Website
Order Guide Download
Download the ordering guide to understand how to obtain an SBS SEWP VI quote.